Reward Terms

1. What these Reward Terms cover

These Reward Terms explain how Veepzo rewards (“Veeps”), offer credits, pending rewards and redemptions work. They form part of the Veepzo Terms of Service.

2. Offers and displayed reward values

Veepzo may show games, surveys, app offers and other activities supplied by Veepzo or third-party providers. Reward values, eligibility and requirements can change and may differ by account, device, country or provider. The requirements displayed for an activity at the time you start it are important and should be reviewed before participation.

A displayed amount is an opportunity to earn a reward, not a guarantee of payment merely for opening, installing or attempting an activity.

3. When a reward is earned

A reward is eligible to be credited when the required activity has been completed correctly within any stated time limit, the completion has been successfully tracked, and Veepzo and/or the relevant provider can validate the event. Some activities can credit quickly; others may require additional confirmation.

4. Pending rewards

A “pending” status means the activity has been recorded but is not yet final. A provider may need to confirm the completion, check eligibility or wait through a validation period. Pending rewards are not available for redemption until approved.

5. Missing or untracked rewards

If an activity does not track, you may contact support. We may ask for reasonable evidence such as screenshots, dates, milestone information, transaction identifiers or other details that help us investigate. Evidence does not guarantee credit; the activity must still satisfy the offer rules and be capable of reasonable validation.

6. Reversals and rejected rewards

A reward may be rejected, reduced or reversed when an activity is invalidated by the provider or Veepzo reasonably determines that the stated requirements were not met. Examples include refunds or cancellations connected to an offer, duplicate completions, inaccurate survey responses, attribution failure caused by prohibited manipulation, fraud, chargebacks or a breach of applicable offer rules.

7. Veeps

Veeps are Veepzo’s internal promotional reward units. Unless a specific promotion states otherwise, 100,000 Veeps represent €1 of redemption value. Veeps are not money, a bank balance, cryptocurrency or transferable property. They may be used only for redemption options made available through Veepzo.

The number of Veeps required for a particular reward can differ by payout method, country, provider costs, exchange rates or other operational factors. Veepzo will display the applicable redemption requirement before you confirm a redemption.

8. Redemptions

Available redemption methods may include cash-equivalent payouts, gift cards or other rewards, depending on your country and current availability. Minimum redemption amounts and processing times may vary. Before confirming, review the payout method, amount, destination details and any relevant provider terms.

We may place a redemption under review or require account/identity verification when reasonably necessary to prevent fraud, comply with law or confirm eligibility.

9. Finality of redemptions

Once a redemption has been successfully delivered to the destination you selected, it may not be reversible. You are responsible for checking payout details before confirmation. If delivery fails and the provider allows a reversal, Veepzo may restore the corresponding Veeps after the failed redemption is confirmed.

10. Reward abuse

Rewards obtained or suspected to have been obtained through multiple accounts, bots, scripts, automation, location spoofing, VPN/proxy misuse, emulator or device manipulation, false survey information, repeated one-time offers, account sharing, referral manipulation, payment abuse or other deceptive activity may be placed on hold while Veepzo investigates. Veepzo may temporarily suspend the account, restrict access to Veeps, block or delay redemptions and request additional verification. If Veepzo reasonably concludes that fraud, abuse, manipulation or a material breach occurred, affected Veeps may be rejected, reversed, cancelled or permanently restricted and the account may be suspended or terminated.

11. Availability, limits and changes

Veepzo may set reasonable limits on offer participation, redemption frequency or reward availability. Offers and payout methods may be paused, withdrawn, replaced or limited when inventory, provider availability, fraud risk, law or operational requirements change.

12. Taxes

You are responsible for determining whether rewards you redeem create tax or reporting obligations in your jurisdiction. Veepzo may request information or provide records when legally required.

13. Reward questions and disputes

If you believe a reward status is incorrect, contact support with the relevant offer, date and evidence. We will review the information reasonably available to us and may consult the provider that supplied the activity.